TERRA
ENIGMATICA
Русский Cart

Payment, delivery and refunds

You purchase additional features for your Terra Enigmatica game account. There is no physical shipping: delivery is made to the nickname in your order.

Before paying#

  1. Choose a catalogue item, quantity and duration where applicable.
  2. Review the description and total price in rubles. An indefinite rank has no scheduled expiry and lasts while the project operates.
  3. Enter your exact in-game nickname. For card or SBP payments, also enter your receipt email.
  4. Read and accept the offer, then proceed to payment.

Rubies work only inside the server and cannot be withdrawn as money. Bonus rubies, if offered, are shown separately.

Payment methods#

Banking payments go through a payment service. The payment page lists available methods and any fee. Card details are handled by the payment provider and are not sent to this website.

If the checkout offers CryptoBot, it opens a separate Telegram invoice. Review its currency and amount before confirming. Rubies in that delivery queue require the player to be online; ranks may activate while the player is offline.

An order is a one-time payment with no automatic subsequent charges. Keep the payment ID and receipt. Contact support if the receipt is missing.

Receiving your purchase#

After payment confirmation, join mc.terra-enigmatica.ru using the nickname in the order. If you were already online when paying, rejoin. Delivery is automatic within 30 minutes of payment confirmation; if the server is down, the queue waits for it to start. Being offline does not itself cancel a paid order.

If the purchase has not appeared within 30 minutes after confirmation and rejoining, contact support. You are also free to contact us earlier.

Problems and refunds#

Email raazizizxc@gmail.com or contact @TerraEnigmatica_bot. Include your nickname, payment ID, date, amount and the issue. For a mistyped nickname, also provide the correct one. Do not pay again to test delivery.

You may request a refund for matters including failed delivery, a duplicate charge, defects or cancellation of further services. No special claim form is required. Refunds for cancellation take account of fulfilled obligations and documented expenses that may lawfully be retained; we provide the calculation. Activating a time-limited rank does not mean its entire period has been provided.

Refund terms:

  • Deadline for a refund request: 14 calendar days from the payment date. If the purchase was not delivered, the charge was mistaken or duplicated, or the service has defects, or you cancel a rank with an unexpired paid period, a request is also accepted later, within the periods set by Russian law.
  • Review time: up to 10 calendar days from receipt of the request; an approved refund is sent to the payment provider within the same period. We reply through the same channel you used.
  • Where the money goes: to the same payment details that were used for the payment (the same bank card or account). Refunds to third-party details are not made. The crediting time after approval depends on the payment provider and the bank.

Our terms do not contain a blanket ban on refunds for digital purchases. Each claim is considered on its own grounds.

Last updated: