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Payment and refund terms

This page explains how payment works, when the purchase arrives and what to do if something goes wrong.

1. How to pay#

  1. Pick a privilege, rubies or an item and add them to the cart.
  2. Enter your in-game nickname — exactly the one you log in with.
  3. Enter an email address for the receipt and a promo code, if you have one.
  4. Accept the public offer and press "Pay".
  5. You will be taken to the secure EasyDonate payment page to choose a payment method.

2. Payment methods#

The available methods and currencies are shown by the EasyDonate payment service on the payment page. Bank cards, SBP and e-wallets are processed on their side; card data never reaches us.

3. When the purchase arrives#

  • 3.1 Privileges, rubies and items are delivered automatically after the payment is confirmed, normally within a few minutes.
  • 3.2 If the player is offline at that moment, the order is delivered on their next login.
  • 3.3 If the server is down or restarting, the order waits in the queue and is delivered once it is back.
  • 3.4 The shop works independently of the game server: you can pay even while the server is unavailable.

4. Refunds#

  • 4.1 Virtual content is delivered instantly and is considered fully received at that moment.
  • 4.2 For that reason, delivered privileges, rubies and items are non-refundable.
  • 4.3 A refund is possible if the payment went through but the service was not delivered and the problem could not be fixed technically.
  • 4.4 To request a refund, write to support from the email used for the payment and include the payment id, date, amount and in-game nickname.
  • 4.5 Requests are reviewed within 10 business days. Money is returned by the same method used for payment; crediting time depends on your bank.

5. Mistakes when ordering#

  • 5.1 Wrong nickname — contact support. A purchase can be moved to another account once, and only if you ask before the privilege expires.
  • 5.2 Paid twice — send both payment ids and we will refund the extra one.
  • 5.3 A privilege bought again on top of an active one — the periods add up.

6. Bans#

A ban for breaking the server rules is not grounds for a refund. A privilege keeps expiring while the ban is in effect.

7. Support#

Payment questions go to the contacts page. To speed things up, include the payment id, date, amount and in-game nickname straight away.

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